Comparing Platforms and Devices
Course Overview
Desktop PCs, laptops, and mobile devices each serve a variety of functions with varying success. This course will explain why different computer systems are better suited for different computing tasks, depending on the memory, space, and computing power required. As a result, different computers will be more or less suited to specific users and occupations. Likewise, different activities and locations will require different platforms depending on what the situation demands.What You Will Learn:
- Desktops versus Laptops
- Laptops versus Mobile Devices
- Situational advantages and disadvantages of different devices
- Comparing different types of mobile devices
Target Audience:
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxes
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Component Interactions
Course Overview
In this course you will learn about how computer components work together and interact in order to perform the basic computing tasks including memory storage, data transfer and data processing. Specifically, you will learn about how the major computer components interact, the basic functions of the central processing unit, about data buses and how they work and how data is communicated between computers and their components.
What You Will Learn:
- How the major components of a computer interact
- Functions of the central processing unit (CPU)
- Buses
- Computer communications
Target Audience:
- New hire employees
- New or existing employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Hardware
Course Overview
In this course you will learn all about computer hardware. Firstly, that means learning what a computer is and about what types of computers there are. Secondly, you will learn about computer components, their types, the role they play in a computer and the basics of how they function. Specifically, you will learn about processors, storage media, peripheral devices and other core computer components.
What You Will Learn:
- Computers and computer hardware
- Core components
- The Central Processing Unit (CPU)
- Storage Media
- Peripheral Devices
Target Audience:
- New hire employees
- New or existing employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Quizzes
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Networking
Course Overview
In this course you will learn about computer networking including networking hardware technologies, what a computer network is and its types, network security risks and their types, firewall technologies, and password security dos and don’ts.
What You Will Learn:
- Networking technologies
- Computer Networks
- Network Security Risks
- Password Security
- Firewall Technologies
Target Audience:
- New hire employees
- New or existing employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Operating Systems
Course Overview
Operating systems are critical components of computers. Before delving deeper into the various operating systems and their different components, it’s important that you understand the fundamentals. So, in this course we will take a look at the definition of an operating system, the functions of an operating system, and the main types of operating systems. Understanding these basics will help you better understand the more advanced topics of operating systems that will be covered in this course.This course includes the following chapters:
- Lesson 1: Operating Systems Defined
- Lesson 2: Types of Operating Systems
- Lesson 3: Functions of Operating Systems
- Lesson 4: Historical Overview of Operating Systems
What You Will Learn:
- What an operating system is
- The objectives of an operating system
- What operating systems help people do
- The four main types of operating systems
- The differences between embedded and distributed systems
- The definition of mobile operating systems
- Basic functions of an operating system
- The role that the operating system plays with peripheral, memory and process management
- Operating system history
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Help desk
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Software
Course Overview
In this course you will learn about computer software including what software is, the types of software and computing platforms. Topics that will be covered include types of computer software, application software, key differences between computing platforms, and considerations for designing software based on a platform.
What You Will Learn:
- Types of Software
- Computer platforms
Target Audience:
- New hire employees
- New or existing employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Computer Storage and Memory
Course Overview
Every computer system uses memory and storage devices to hold and transfer data internally as well as to other devices. Memory is used in a variety of capacities to help instruct the various components of a computer system, while storage devices like hard disk drives, floppy disk drives, flash memory and cloud storage is used to store and access data generated or received by the computer system.What You Will Learn:
- Read Only and Random Access Memory
- Storage hierarchy, Memory Management and Virtual Memory
- Registers and Caches
- Hard Disk Drives
- Floppy Disk, CD/DVD Storage
- USB and other Flash Memory devices
- Cloud Storage
Target Audience:
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Customer Relationship Management
Course Overview
Customers are very important to any business. Without customers, a business wont last very long. So, customer relationship management and customer information management systems are extremely useful business tools. They help capture and store information about each individual customer. With this information, a company can do analysis and learn more about its customer needs and behaviors in order to develop stronger relationships with them. Customer Relationship Management, more commonly known as CRM, describes both the way that companies manage their relationships with customers, and the specific software tools that they use to do this (called CRM software, or simply a CRM). CRM software has been an important and integral system in contact centers for more than a decade.
What You Will Learn:
- What is CRM?
- How CIM relates to CRM
- Functions of CRM and CIM
- Features of a CRM
- CRM and Contact Centers
- Future Trends of CRM
- How Does CRM Work?
- Customer Data
- Transactional Uses
- Basic Features of CRM Software
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Desktop and Mobile Platform Components
Course Overview
In this advanced level course, you will have practical learning experiences designed to develop the ability to explain setup, configuration and upgrades to desktop and mobile hardware. You will learn about the materials and components that are used in both desktop and mobile platforms. Furthermore, you will learn how each of these components interacts with a computers motherboard and what processes and tasks they are designed to carry out.What You Will Learn:
- Primary components
- Power and Processing
- Expansion
- Integration
- Peripherals
- Chips & Memory
Target Audience:
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Desktop Operating Systems
Course Overview
When people hear the words “operating system”, they most commonly associate it with desktop computers. They know that each desktop computer has an operating system. Besides this, many people do not give the operating system a second thought. However, they are important and perform many different functions for the user. So, in this course, you’ll learn about the most common desktop operating systems Windows, Mac OS X, and Linux Ubuntu+ and the steps required to install, configure, backup, and restore them.
This course includes the following chapters:
- Lesson 1: Commonly Used Desktop Operating Systems
- Lesson 2: Overview of Installation, Configuration & Backup Instructions
- Lesson 3: Windows Install, Configure, Backup and Restore
- Lesson 4: Mac OS X system
- Lesson 5: Linux Ubuntu Maverik Meerkat v10.10
What You Will Learn:
- About desktop operating system usage statistics
- A history of each operating system type
- Generic instructions on installation, configuration, back up and restore
- Windows 7 install, configuration, backup and restore
- Mac OS X install, configuration, backup and restore
- Linux Ubuntu Maerik Meerkat v10.10 install, configuration, backup and restore
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Help desk
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Disaster Recovery Planning
Course Overview
While every computer-based workplace strives to have properly functioning networks and systems, employees should understand how to address issues related to systematic disruptions and disasters. By understanding the elements of an IT Disaster Recovery Plan, all employees can help work towards system restoration during any significant outages. Without a properly developed plan a company can suffer from a prolonged inability to service customers, which will in turn result in customer dissatisfaction and possibly defection to competing organizations. This better safe than sorry approach has now become an industry standard in computer-based companies and workplaces, and should be familiar to all employees.What You Will Learn:
- IT Disaster Recovery
- Developing a Disaster Recovery Plan
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Internet and Intranet
Course Overview
The Internet connects hundreds of millions of computers from all over the world. With so many connections, it has become the largest source of information and continues to grow. To be able to use the Internet well, its important to be able to search effectively and efficiently. The intranet is a network, based on Internet technology, which can be accessed by the employees of an organization. An intranet can consist of simple applications like an email service or file sharing; or can be more complex with document management and videoconferencing. Intranets can also have databases, electronic catalogs, and folders. With so much information stored on intranets, its important for employees to be able to effectively search through a companys intranet.
What You Will Learn:
- What is the internet?
- Search Engines
- Using Search Engines
- Search Results
- Databases
- Approved Websites and Evaluating Search Results
- Searching a Website
- Information on Intranets
- Searching intranets
- Searching Folders
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 3 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
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Internet Security
Course Overview
In recent years, computers and computer-based technology have quickly become the norm within most workplaces, including contact centers. As a result, it is important to understand how to properly use these machines and systems and protect the information and data held within them.
Knowing how to properly protect against viruses, malware, and phishing by using proper encryption, password protection, network security, and computing habits is crucial whenever dealing with sensitive company and personal information. This course will address a variety of issues related to internet privacy and security associated with computer and online vulnerability.
What You Will Learn:
- Viruses and Malware
- Social Networking
- Phishing and Identity Theft
- Encryption, Password Creation and Network Security
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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IT Behavior, Compliance and Ethics
Course Overview
Although much of this module addresses external rules and threats, it is also important to address company regulations and employee behavior at the workplace in relation to IT privacy and security. Despite the fact that issues like customer confidentiality and IT compliance may seem obvious choices when discussing IT privacy and security, concerns related to professional behavior, netiquette, and ethics are also important. Proper habits and behaviors in the workplace can often mean the difference between exceptional information protection and use and increasingly lax policies that allow for countless problems and difficulties. Understanding how these seemingly unconnected topics can be combined to provide superior IT privacy and security is crucial when working in a call center environment.
What You Will Learn:
- IT Compliance, Professional Behaviour and Ethics
- Professional Behaviour and Netiquette
- Customer Confidentiality
- Ethics and Professional Conduct
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
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Mobile and Tablet Operating Systems
Course Overview
As technology continues to advance, mobile and tablet computers are becoming increasingly commonplace. Unsurprisingly, there are a numerous different types of tablet and mobile operating systems. This course will help you become familiar with many of these operating systems as well as provide instructions for how to install and configure them. Finally, youll learn how to backup and restore specific tablet and mobile operating systems.
This course includes the following chapters:
- Chapter 1: Tablet Operating Systems
- Chapter 2: Mobile Operating Systems
What You Will Learn:
- Types of tablet operating systems
- Installation and configuration of two major tablet operating systems
- Mobile Operating Systems
- Nokia Symbian mobile operating system
- Android Operating System
- Mac iPhone Operating System
- Windows Operating Systems
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Help desk
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Operating System Components
Course Overview
Operating systems are critical components of computers. Before delving deeper into the various operating systems and their different components, it’s important that you understand the fundamentals. So, in this course we will take a look at the definition of an operating system, the functions of an operating system, and the main types of operating systems. Understanding these basics will help you better understand the more advanced topics of operating systems that will be covered in this course.This course includes the following chapters:
- Lesson 1: User Interface & Shell
- Lesson 2: Boot Loader
- Lesson 3: File Manager
- Lesson 4: The Kernel
- Lesson 5: Device Drivers
- Lesson 6: Process Manager
- Lesson 7: Memory Manager
- Lesson 8: Networks & Security
What You Will Learn:
- What a user interface is and does
- What a shell is and does
- The role of a boot loader
- The definition of duel booting
- What is a file system and its attributes
- What a file manager is
- The purpose of a kernel
- Types of Kernel designs
- The modes and operations of a kernel
- What device drivers are
- Different types of device drivers
- What an interrupt is
- What a scheduler is
- The main tasks of memory management
- Various functions of memory management
- What virtual memory and thrashing is
- Methods to connect to networks
- Network types
- Hardware that makes up a network
- Ways to keep a network secure
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Help desk
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Platform Peripheral Devices
Course Overview
Ports are sometimes overlooked when discussing computer components, but since they are one of the only ways to transmit data to and from a computer system, they are an integral part of the computing experience. This course will focus on the configuration and function of serial, parallel, audio, USB, FireWire, PS/2 and Ethernet ports. All of these ports are used to transfer different types of data to and from the computer system.What You Will Learn:
- Primary peripheral devices
- Common household/business peripherals
- Specialized peripherals
Target Audience:
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Serial and Parallel Ports
Course Overview
Ports are sometimes overlooked when discussing computer components, but since they are one of the only ways to transmit data to and from a computer system, they are an integral part of the computing experience. This course will focus on the configuration and function of serial, parallel, audio, USB, FireWire, PS/2 and Ethernet ports. All of these ports are used to transfer different types of data to and from the computer system.What You Will Learn:
- Serial and Parallel Ports
- Audio Ports
- USB, Firewall and PS/2 Ports
- Ethernet Ports
Target Audience:
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Service Operating Systems
Course Overview
Technology is constantly changing. A brand new top-of-the-line computer and operating system can dominate the market one day, but can become obsolete the next day. Since people cannot constantly purchase new computer equipment and new software, manufacturers have had to create updates for the equipment and software that they produce. These updates help improve usability, help improve performance, and fix security problems. So, in this course, you will learn why updates are necessary and the problems that could occur with upgrading software and computer equipment.
This course includes the following chapters:
- Lesson 1: Importance of maintaining and upgrading operating systems
- Lesson 2: Issues with upgrading operating systems
- Lesson 3: Future operating systems
What You Will Learn:
- The definition of updates
- The sources of updates
- The importance and necessity of updates
- Hardware problems
- Applications and software problems
- Cloud computing
- XML Internet operating system
- Virtual machines
- 3D interfaces
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Help desk
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course handbook, where applicable
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
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Software Application Features
Course Overview
In order to understand how to properly operate common software applications, you must first become familiar with the general terminology and features associated with many programs. Once these basic terms and operations have been established, it is important to familiarize yourself with the most commonly used software applications, including word processors, spreadsheet applications, database management systems, presentation software, and software suites, which combine many applications together in one package. Finally, it is important to learn and understand the distinction between different types of software including open-source software and web-based applications.
What You Will Learn:
- Common Terminology and Features of Software Applications
- Word Processing
- Spreadsheets/Database management systems
- Presentation Software
- Software Suites
- Open-source Software Applications
- Web-based Software Applications
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Software Installation Processes
Course Overview
Once it has been determined that a software application is able to run on a computer system, the installation process must begin. As there are many different procedures and actions that take place during the installation of an application, there are numerous problems that can arise during the process. Consequently, it is important to understand how to troubleshoot any problems that may arise during the installation of a software application. Finally, once a program has been installed correctly, the program must be properly maintained and updated in order to ensure that the application remains in optimal working order.
What You Will Learn:
- Basic Installation Processes
- Troubleshooting During Installation
- Software Maintenance & Updates
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
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Software Performance and Diagnostic Testing
Course Overview
Many believe that once a software application has been properly installed, then there is nothing left to worry about. In actuality, users must constantly be aware of the possibility of performance degradation for all software applications, and if a program isn’t functioning optimally, then they must know how to properly diagnose and fix the problem. This course addresses issues related to performance degradation and diagnostic testing, using both networking and internet utilities, so that you will be able to address any software application problems that you, or your customer, might face.
What You Will Learn:
- Performance Degradation
- Software Information used in Diagnostic Testing
- Diagnostic Testing using Network and Internet Utilities
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact UsLooking to see if we can offer you volume discounts – ask us!
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Software System Requirements
Course Overview
If a software application is to be installed on a computer, it must first be established whether the computer system is able to run a particular program. If the system requirements of an application are not met, then the program will not be able to be installed on the computer. As a result, it is important to be able to establish both system requirements and system specifications in relation to particular software applications.
What You Will Learn:
- Identifying system requirements for software applications
- Determining system specifications
- Comparing systems requirements and system specifications
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
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Troubleshooting Basics
Course Overview
Troubleshooting is the backbone of IT support. By understanding how to perform proper root-cause analysis and effective troubleshooting techniques, proceed through a call with an efficient call flow and confirm the resolution of a problem while providing tips to ensure optimal performance, an irate client with a malfunctioning computer device can be quickly turned into a happy and satisfied customer. These basic and valuable methods and techniques must be understood and mastered before being able to perform more complex troubleshooting tasks.
What You Will Learn:
- Basic call flow for technical support
- Common causes of hardware and software problems
- Basic troubleshooting overview
- Root cause analysis
- Confirming resolutions and preventative maintenance
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Troubleshooting Tools
Course Overview
The act of troubleshooting often involves the use of several tools that can make the process easier and more effective. By understanding how beep codes, error messages, and diagnostic tools can aid in the troubleshooting of various hardware and software-related problems, you will be able to better understand and fix the problems that customers are facing. Furthermore, documents within Knowledge Management Systems will allow you, and your fellow co-workers, to quickly reference troubleshooting solutions that have already been devised for a myriad of hardware and software issues.
What You Will Learn:
- Common beep codes and error messages
- Using Diagnostics
- Using manuals and knowledge management systems
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Troubleshooting-Common Hardware Issues
Course Overview
Since computer hardware is often made up of countless delicate moving parts, all working with utter precision in cooperation with other components, even the smallest problem can cause severe ramifications. The complexity of these devices means that contact center agents in charge of troubleshooting these components must be able to use all of the proper methods and techniques needed to fix these issues. From video and audio devices, memory, power supplies, and internal drives, each hardware component has its own troubleshooting techniques that must be used to correctly identify and rectify the problem.
What You Will Learn:
- Drivers
- Video
- Audio
- Memory
- Batteries
- Power & Power Supply
- Internal Drives
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Troubleshooting-Common Issues with Peripheral Devices
Course Overview
Next to the components that make up the actual computer system, the peripheral devices are the most important tools in a users computing experience. Everything from cables, monitors, keyboards and mice, printers, scanners, and digital cameras, can have trouble properly interacting with a given computer system. As a result, the troubleshooting techniques used to address issues with peripheral devices involve both the peripheral device that isn’t functioning properly, as well as the computer system to which it is connected.
What You Will Learn:
- Monitors
- Keyboards & Mice
- Printers & Screens
- Cameras
- Cables
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Troubleshooting-Common Software Issues
Course Overview
Although software is designed to make a users computing experience easier, while allowing them to do more with the data they are inputting, when software malfunctions it can lead to user frustration and a loss in productivity. When an operating system or software application isnt working properly, it is essential that you are able to help your customers get everything back in optimal working order. In addition, ongoing software issues caused by malware infection need to be addressed at the root, with the malicious program being removed rather than simply treating the symptoms of the infection.
What You Will Learn:
- Operating System Related Issues
- Software Issues
- Malware Related Issues
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Troubleshooting-Connectivity and Networking Issues
Course Overview
In this course you will learn how to troubleshoot issues related to connectivity and networking. Many businesses and homes have begun establishing networks, and installing firewalls to protect these networks, that can be complex and difficult to establish and maintain. As a result, understanding how to properly diagnose and troubleshoot connectivity and networking issues has become essential for many help desk agents.
What You Will Learn:
- Wireless Connectivity
- Bluetooth
- Routing
- Firewalls
- Tethering
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!