Customer Needs and Desires
Course Overview
Customers have different needs and varying levels of ability to express their needs. In this course, you’ll learn how to apply a tailored approach to better meet the specific needs and desires of your customers by learning about categorizing customer needs, six sigma, and root cause analysis.
What You Will Learn:
- Identifying customer needs
- Categorizing customer needs
- Six Sigma DMAIC
- Six Sigma DMADV
- Root cause analysis/5 Whys
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Market Segmentation and Target Marketing
Course Overview
Marketing segmentation and target marketing are two key components of a sales strategy. To successfully sell products, you need to know what group of people or geographical area you’re targeting. In this course, you’ll learn about market segmentation, target marketing, and the importance of applying both in sales strategy development.
What You Will Learn:
- Who are your Customers
- Market Segmentation
- Target Marketing
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Marketing and Sales Objectives
Course Overview
Why are you selling what you’re selling? What are your goals? In this course, you’ll learn more about the importance of setting marketing and sales objectives so that you know where you’re trying to get to and know when you’re there.
What You Will Learn:
- Understanding Marketing Objectives
- Developing Marketing Objectives
- Sales Objectives
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Profit Margins and Sales Targets
Course Overview
Knowing profit margins will help companies predict your sales success in different economic environments. Setting sales targets, or goals, is a useful performance measurement for agents in a sales role. In this course, you’ll learn how to calculate profit margins and the importance of setting and meeting sales targets.
What You Will Learn:
- Profit Margins
- Setting Sales Targets
- Meeting Sales Targets
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Resolving Sales Objections
Course Overview
A natural first response when a person is propositioned to purchase an item or a service is to decline the offer. In a sales role, this objection should be expected. However, there are strategies that can be implemented to help customers move past their initial objections. In this course, you’ll learn specific techniques and strategies to successfully deal with the sales objection and move towards successfully securing the sale.
What You Will Learn:
- Common sales objections
- Resolving sales objections
- Overcoming sales objections
- Ineffective resolution methods
- Specific methods for overcoming sales
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxesWhat’s included
- 12 months access to the digital course
- Delivery via Online Learning Platfomr
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
Selling and Closing Techniques
Course Overview
Once you are comfortable with closing a sale, you can add to your skill set by learning and incorporating the techniques of up-selling and cross-selling; two advanced sales techniques that you will learn in this course. Also in this course, you’ll learn advanced strategies for the close of a sale.
What You Will Learn:
- Up-selling and cross-selling
- Up-selling techniques
- AIDA
- Closing a sale
- Closing techniques
- Common Closing Mistakes
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 2 Hours
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!
The Sales Verification Process
Course Overview
In this course, you’ll learn about the sales verification process and the common use of the third party sales verification process in a call or contact center environment. This includes elements like proper documentation, the importance of sales verification, determining whether a purchase should be verified, and the advantages of an IVR system.
What You Will Learn:
- Sales Verification Process
- Third Party Verification
- Interactive Voice Response
Target Audience:
- New hire employees
- New or experienced employees
- Individuals looking to improve their skills
- Team Leads
- Supervisors
- Managers and above
Course Duration: 1 Hour
Price: $149 CAD – plus applicable taxes
What’s included
- 12 months access to the digital course
- Delivery via Online Learning Platform
- Course Content
- Interactive Course Activities
- Course Assessment
- Course Certificate
- Progress Reporting
If you are interested in this course – copy down the course name and course code and Contact Us
Looking to see if we can offer you volume discounts – ask us!
Looking to bundle some courses? Let us know which ones and we will see what we can do!